MANUFACTURER WARRANTY INFORMATION

5 Year UK Warranty on Neo and Iwata Airbrushes

All Iwata airbrushes and ‘Neo for Iwata’ airbrushes are warranted by Anest Iwata-Medea against all manufacturing defects of materials and manufacture or workmanship for a period of 5 years from the date of purchase. This warranty does not cover needles, nozzles, packing and o-rings, since these parts need to be replaced occasionally due to normal wear. Any other part or material that is or becomes defective so as not to be usable within this period will be repaired or replaced. This warranty does not cover damage caused by negligence or airbrushes that have been altered or abused in any way. It also does not cover cleaning or servicing.

Anest Iwata-Medea Plc. and The Airbrush Company Ltd (UK Distributor). warrant to the original purchaser that they will repair or replace, at their option, without charge, any part of the Iwata airbrush, excluding fluid nozzles, fluid needles, packing and o-rings, found to be defective in factory material or workmanship within five years from the date of original purchase. Warranty service will be provided only at Anest Iwata-Medea authorised service centres (The Airbrush Company Ltd in the UK). If a fault occurs, then please contact the GraphicAir from which you purchased the airbrush as your contract of sale is with us. The retailer is responsible for organising the return of the airbrush to The Airbrush Company and is your point of contact. Once the airbrush has been assessed at our service centre the retailer will inform you of the outcome. They will either forward you the repaired airbrush or a replacement.

This warranty does not cover your Iwata airbrush if it has been:

  • Subjected to negligence or misuse.
  • Operated or maintained contrary to our instructions.
  • Damaged by fire or any other occurrence beyond our control.
  • Damaged in transit to the service centre due to inadequate packaging.
  • Fitted with spare parts that are not genuine Iwata parts.

Anest Iwata-Medea will not be responsible for damage to persons or property, commercial loss or any other incidental or consequential damage caused by a defective airbrush. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

All implied warranties, including any warranty of merchantability or fitness are limited to the duration of this written warranty. However, some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Your 5-year Anest Iwata-Medea warranty is only valid in the UK if you have purchased your airbrush from an authorised UK

 10 Year Extended UK Warranty on Iwata Airbrushes

On Iwata airbrushes, but excluding ‘Neo for Iwata’ airbrushes, the above warranty is extended by the Airbrush Co Ltd to 10 years in the UK.

Your UK warranty is with The Airbrush Company Ltd, the UK distributor for Iwata airbrushes and compressors. Your extended 10-year Airbrush Company warranty is only valid in the UK if you have purchased your airbrush from an authorised UK retailer and you have proof of purchase. If your new Iwata airbrush does not come with a UK warranty notice, then it is likely that the dealer you purchased it from is selling ‘grey imports’ and the official Iwata warranty will only be valid in the country that the dealer imported it from.

The UK warranty on Iwata Studio Series compressors, whether bought separately or at the same time as an Iwata airbrush as system or kit, is the standard one year warranty. Please refer to the Iwata compressor warranty below.

1 Year UK Warranty on Iwata Studio Series Compressors

Anest Iwata-Medea Plc. and The Airbrush Company Ltd. warrant to the original purchaser that they will repair or replace, at their option, without charge, any part of the Iwata Studio Series Compressor found to be defective in factory material or workmanship within one year from the date of original purchase. Warranty service will be provided only at Anest Iwata-Medea authorised service centres (The Airbrush Company Ltd in the UK). If a fault occurs, then please contact GraphicAir from which you purchased the compressor as your contract of sale is with us. The retailer is responsible for organising the return of the airbrush to The Airbrush Company and is your point of contact. Once the airbrush has been assessed at our service centre the retailer will inform you of the outcome. They will either forward you the repaired airbrush or a replacement.

This warranty does not cover your Iwata Studio Series Compressor if it has been:

  • Subjected to negligence or misuse.
  • Operated or maintained contrary to our instructions.
  • Damaged by fire, corrosion, moisture or any other occurrence beyond our control.
  • Damaged in transit to the service centre due to inadequate packaging.
  • Altered or fitted with parts incorrectly by you or any party other than an Anest Iwata-Medea authorised service centre.
  • Used with the wrong voltage/frequency power supply or with a power supply converter.

Anest Iwata-Medea will not be responsible for damage to persons or property, commercial loss or any other incidental or consequential damage caused by a defective compressor. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

  2-Year Warranty on Sparmax Compressors

This Sparmax compressor is warranted by The Airbrush Company Ltd against manufacturing defects of materials or workmanship for a period of 2 years from the original date of purchase. This warranty does not cover pistons and automatic switches, since these parts need to be replaced occasionally due to normal wear.

  5-Year Warranty on Sparmax Airbrushes

This Sparmax airbrush is warranted by The Airbrush Company Ltd against manufacturing defects of materials or workmanship for a period of 5 years from the original date of purchase. This warranty does not cover needles, nozzles, packing and o-rings, since these parts need to be replaced occasionally due to normal wear.

 

Bambi compressors are generally 1-year warranty *5-year warranty on air receiver (subject to T&C’s)

Bambi VT and VTS series are 2-year warranty *5-Year on air receiver. (subject to T&C’s)

 

1-Year Warranty on Harder and Steenbeck Airbrushes

All Harder & Steenbeck airbrushes are covered by a 1-year manufacturer’s warranty from the date of purchase against defects in materials, manufacturing, or workmanship. The warranty does not cover consumable wear parts, including needles, nozzles, packings, O-rings, or other spare parts that require periodic replacement through normal use. Any other component found to be defective within the warranty period will be repaired or replaced at the manufacturer’s discretion. This warranty does not cover damage resulting from negligence, misuse, modifications, abuse, or normal cleaning and servicing.