Service and Repairs

Service Deparment


Bambi Compressors :

Please contact Bambi for information. Provided the operating instructions have been followed, and the compressor has been properly maintained, Bambi compressors are guaranteed against faulty workmanship for a period of 1 year. The air receiver is guaranteed for 5 years. The guarantee does not cover damage by misuse, incorrect parts or service.


This is our procedure for service and repairs:

  1. Contact us by email through our Contact Us page (click here) or by telephoning +44 [0]1903 767800.

    Please contact us to check that it is a model that we can service before you send it.

  2. Package the item well so that it will reach us in the same condition that it leaves you. Use a strong box or strong jiffy-bag for airbrushes with plenty of padding. Send it in the original packaging if you still have it.

  3. Include a covering note inside the parcel with the following information:
    • Your name
    • Your address
    • Your phone number
    • A description of the problem
    • Quote ‘VALET’ if you require the valet service

  4. Address the parcel to The Airbrush Company Ltd and add your returns number if you’ve been given one.

    The Airbrush Company Ltd
    79 Marlborough Road
    Lancing Business Park
    West Sussex
    BN15 8UF

  5. For airbrushes, send the goods by either Royal Mail recorded delivery or special delivery. We recommend that you use a secure delivery method that requires a signature upon delivery. We also suggest that you opt for insurance cover.

    It is your responsibility to have the parcel ready for collection and someone available at the address on the day or days agreed with The courier cannot give appointment times, so they could collect at any time on the agreed day(s) between 9am and 5pm. The courier will still charge for missed collections, so we will add courier charges to the total service bill.

  6. We will estimate the cost for work and parts needed. If it is significantly more than our minimum charges below, then we will telephone you to authorise the work to go ahead.

  7. You make the payment before we start the work. We will telephone you for your credit/debit card payment details. In providing payment details, you are authorising us to take payment for the minimum service charge or the estimate provided. Immediately after taking the payment, we destroy the card details.

  8. We will contact you when the work is complete, or inform you if we discovered more labour or parts are required than are covered by the estimate or minimum charges. The estimate is made before any significant paid labour is spent on taking the airbrush or compressor apart, so during disassembly we may discover more parts are needed. We will never sell you replacement parts that are not necessary, and we will always seek new authorisation from you for the work and parts. We will telephone you again for card payment details for any additional items because we do not store your payment details on our systems due to data protection regulations.

  9. We will send serviced or repaired items back by our standard shipping method. The cost of carriage will have been included in the estimate total. Some service charges include the carriage to UK mainland (such as the Airbrush Valet), but a surcharge will apply for carriage to locations outside the stated area. If you need the item to arrive guaranteed before midday on the day after dispatch then you may request to upgrade the delivery method and pay the extra carriage charge.

There are not many repair services like ours available in the UK, so we are constantly receiving airbrushes for service. Consequently, there is sometimes a queue for the service, which may delay the processing of your repair. We endeavour to deal with your repair as quickly as possible. However, please try to send your equipment for service at a time when you are least dependent on it – although we realise that many occasions will be emergency repairs. If you rely on your airbrush for your work then we believe it makes good business sense to invest in backup equipment. Work out the cost of being without your equipment and weigh it against the cost of buying a backup system.