Our Shipping Policy

Domestic Shipping

International Shipping

Orders from countries outside the UK have a longer delivery lead time. Your order may also be delayed if there are issues that need us to contact you.

You are, as a buyer, responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, and other fees required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.

We advise that you check your country’s rules on imports so there are no surprise charges when clearing your package through customs. Please verify the customs, duties charges, and procedures in your country before placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Back Orders

We constantly monitor demand to make sure we have the right levels of stock. However, as we stock over a 1500 items, it is inevitable that an item will run out of stock occasionally. Delivery lead time for out of stock items are based on typical delivery times from the manufacturer and the approximate date of the next expected delivery if the date is known. Please give us a call or email if you want to check the timeframe of an item.

For the UK:

If an item is out of stock on the day that your order is received we will send everything that is in stock and the out of stock item will remain on back order. We may send you an email telling you when we expect to have the item in stock and if the delivery time is expected to be significantly different from the availability shown on the website product page. When it arrives into stock we will automatically send it to you as soon as possible. Postage and packaging on any back order items is free within the UK. The main delivery will be sent by your chosen delivery service, but we will send back order items later by the most economical method depending on volume/weight.

For other countries:

We may have to hold the whole order until the out of stock item is available if sending two parcels would significantly exceed the carriage quoted and charged at the checkout. However, if the first or second parcel is light enough we may decide to send the extra parcel at no extra charge. In this case the main delivery will be sent by your chosen delivery service, but we will send back order items later by the most economical method depending on volume/weight.

If the back order item is the main item and you would not wish to use the other items on your order without having the back order item, then we may contact you to ask if you would prefer us to hold the whole order until it is complete. If you wish to wait then we will send the whole order as soon as the back order item arrives into stock by the delivery method you selected.

If you have items on back order, you may cancel the back order at any time by replying to your order confirmation email, emailing us through our Contact Us page.

If we have already dispatched the goods you may choose to keep the back order items or use the returns procedure below.

Shipping of Hazardous Goods

Aerosol products, some paints and cleaning solutions are classed as hazardous goods. We are not able to dispatch these outside of the UK. For more information on goods classified as dangerous please click here.