Our Shipping Policy

Domestic Shipping

The standard despatch lead time for stock items listed on GraphicAir.co.uk is 1-5 working days.

Exceptions:

Fume extraction and filtration units are made to order, and the normal delivery lead time is 1-4 weeks however you can see on each listing the expected lead times. The shipping method you select will apply to all the other items you order. If you would like your order part shipped please give us a call or send us an email regarding. We would send your 2nd delivery 48 hour tracked but not signed for, dependant on goods ordered.

As a guide to typical delivery times once items are shipped.

  • Royal Mail Tracked 24/48 – usually delivered the next day after despatched.
  • Other courier services – next working day (after despatched) except N.I, Highlands and Islands which take 3-5 working days depending on your area

This applies to the majority of items. Once the goods have left us we cannot guarantee the delivery times of our couriers and postal services.

You will receive an email telling you when it has been despatched, which will give you a better indication when it will arrive. Make sure to check you have inputted your correct email address and phone number for the delivery notifications.

*Free delivery – Orders over £100 are carriage free to the UK mainland only (Expect Highlands, Islands and N.I)

Orders under £100.00 are subject to carriage charged depending on weight, value and hazardous items.

International Shipping

Orders from countries outside the UK have a longer delivery lead time. Your order may also be delayed if there are issues that need us to contact you.

You are, as a buyer, responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, and other fees required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.

We advise that you check your country’s rules on imports so there are no surprise charges when clearing your package through customs. Please verify the customs, duties charges, and procedures in your country before placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Back Orders

At GraphicAir, we strive to maintain good stock levels to ensure prompt delivery on all orders. However, from time to time, an item you’ve ordered may be on back order — this usually applies to paints and other slow-moving parts.

If any part of your order is on back order and the lead time becomes excessive, we reserve the right to part-ship your order. In such cases, the available items will be dispatched as normal, and the back-ordered item(s) will be cancelled and fully refunded.

We take this approach to minimise delays and ensure you receive the majority of your order without inconvenience. You will be notified by email if a part-shipment and refund is being processed.

Please give us a call or email if you want to check the timeframe of an item.

Shipping of Hazardous Goods

Aerosol products, some paints and cleaning solutions are classed as hazardous goods. We are not able to dispatch these outside of the UK. For more information on goods classified as dangerous please click here.